FAQ

What types of products does Zenva offer?

Zenva provides a diverse range of high-quality products that enhance both performance and lifestyle. Our offerings include durable athletic gear, such as the Cup Groin Athletic Protector, and elegant home fragrances, like the Flameless Freesia & Jasmine Diffuser. This variety ensures that every customer can find items that resonate with their personal style and needs.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. This tracking number allows you to monitor the status of your delivery in real time, ensuring you are informed about its progress.

What is your return policy?

Zenva has a 7-day return policy. Customers have 7 days from the date of receiving their item to request a return. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is also required.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. You can send an email with photos of the item to our support team, and we will assist you in resolving the issue promptly.

What are the shipping options and delivery times?

Zenva offers nationwide shipping across Pakistan through trusted courier partners. Standard shipping typically takes 3-5 business days, while free shipping is available on orders over PKR 5,000 and takes approximately 5-7 business days. Delivery times may vary based on your location and external factors.

How can I contact customer support?

If you have any questions or concerns, you can reach our customer support team via email at itsmrsameersajid5500@gmail.com. We are here to assist you with any inquiries regarding your orders or our products.

Are there any non-returnable items?

Yes, certain types of items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.